Affirma Distributors FAQ: Proforma Invoice and Order Change Policies Explained
At Affirma Distributors, we understand that the wholesale purchasing process can sometimes raise questions, especially when it comes to invoicing and order modifications. Whether you're a seasoned retailer or new to wholesale buying, clarity is key. Let's address two common inquiries to ensure your experience with us is smooth and informed.
Can I Get a Proforma Invoice Before Making Payment?
No, Affirma Distributors does not provide proforma invoices!
Why?Our policy is designed to streamline the ordering process and maintain transparency. A proforma invoice is typically issued before payment to outline the details of a transaction. However, at Affirma Distributors, we believe in providing accurate and final documentation. Therefore, we issue a paid invoice only after the order is placed and payment is received.
What Does This Mean for You?
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Clarity and Accuracy: By issuing invoices post-payment, we ensure that all details reflect the actual transaction, minimizing discrepancies.
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Streamlined Process: This approach helps us expedite order processing and shipping, getting your products to you faster.
Can I Change My Order After Payment?
Yes, you can request a product change within 24 hours after making the payment.
How It Works:
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Immediate Notification: Contact our customer service team as soon as possible after placing your order.
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Product Availability: Ensure that the desired product is in stock and available for substitution.
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Processing the Change: Our team will verify the payment and, if the change is feasible, will update your order accordingly.
Important Considerations:
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Time Sensitivity: The 24-hour window is crucial. Once this period lapses, changes may not be possible due to processing and shipping schedule.
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Stock Limitations: Product availability is subject to current inventory. We recommend checking stock levels before requesting a change.
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Communication: Prompt communication with our team is essential to facilitate any changes.
Tips for a Smooth Ordering Experience
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Double-Check Your Order: Before finalizing, review your cart to ensure all items and quantities are correct.
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Contact Us Promptly: If you need to make a change, reach out within the 24-hour window to increase the likelihood of accommodating your request.
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Stay Informed: Keep an eye on your email for order confirmations and shipping updates.
At Affirma Distributors, our goal is to provide a seamless and efficient wholesale purchasing experience. While we don't issue proforma invoices, we ensure that all invoicing is accurate and reflective of your actual transaction. Additionally, our 24-hour window for order changes offers flexibility, provided requests are made promptly.
If you have further questions or need assistance with your order, don't hesitate to contact our customer service team at wholesale@affirmadistributors.us or call +1 516 244 3318. We're here to help you every step of the way.