Frequently Asked Questions

Ordering with us is simple and convenient. You can either browse our online catalog and add products to your cart, or you can contact our sales team directly via phone or email to discuss your requirements and place an order. Our team will guide you through the process and ensure a smooth transaction.

The available quantity differs depending on the specific product. Please make sure to review both the product title and details. The Minimum Order Quantity (MOQ) indicates the minimum number of units you need to purchase to be eligible for the product. For instance, if a product states a MOQ of 100 units, you must be able to acquire at least 100 units in order to proceed with purchasing the product.

We are committed to providing prompt and reliable shipping services by partnering with trusted carriers to ensure timely deliveries. However, lead times vary depending on the product. Some products have a lead time of 3 days, others 5–7 days, some 2 weeks, and others 2–3 weeks. The specific lead time for each product is mentioned on its product page on our website. Shipping costs depend on the destination and order size, and all necessary details will be shared with you during the ordering process.

Yes, absolutely! Once your order has been shipped, we will provide you with a tracking number and relevant information. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date.

Yes, we understand the importance of competitive pricing for our clients. We offer discounts for bulk orders based on the quantity and value of the products ordered. Please reach out to our sales team for more information and personalized pricing options.

AtAffirma Distributors, we strive to provide a smooth and hassle-free experience for all our customers. Please review our updated guidelines for order cancellations, returns, and refunds.
Return Policy

Return Window:

  • You must notify Affirma Distributors of your intention to return an item within 2 days of delivery.

Return Eligibility:

  • If the Product Is Not As Displayed:
  • If the Product Is as Displayed but a Change of Mind Occurs:

Condition of Returned Items:

  • All returns are subject to inspection by the Affirma Distributors team.
  • Returned items must be in their original, unused, and undamaged condition.

Return Authorization Required:

  • Returns will only be accepted with prior approval from the Affirma Distributors team.
  • Do not send any items back without confirmation.
  • To request a return, contact us at wholesale@affirmadistributors.us or call +1 516 244 3318 for authorization and further instructions.

We are always open to exploring new partnerships with reliable suppliers. If you have a product that aligns with our distribution model and meets our quality standards, please reach out to our procurement team. We will carefully evaluate your offering and determine if there is a potential collaboration opportunity.

We have a dedicated customer support team ready to assist you. You can reach out to us via phone, email, or through the contact form on our website. We strive to respond to all inquiries promptly and provide the necessary support to address your questions or concerns.

Yes, you must have a valid resale certificate and EIN to open an account with us.

Our lead time varies depending on the product. Some products have a lead time of 3 days, others 5–7 days, some 2 weeks, and others 2–3 weeks. You can find the specific lead time for your product mentioned in the product title on our website.

Customer support