FAQs
Frequently Asked Questions
Ordering with us is simple and convenient. You can either browse our online catalog and add products to your cart, or you can contact our sales team directly via phone or email to discuss your requirements and place an order. Our team will guide you through the process and ensure a smooth transaction.
The available quantity differs depending on the specific product. Please make sure to review both the product title and details. The Minimum Order Quantity (MOQ) indicates the minimum number of units you need to purchase to be eligible for the product. For instance, if a product states a MOQ of 100 units, you must be able to acquire at least 100 units in order to proceed with purchasing the product.
We strive to provide prompt and reliable shipping services. Orders are typically processed and shipped within 2-3 weeks, depending on product availability. We work with trusted shipping partners to ensure timely delivery. Shipping costs may vary based on the destination and order size, and we will provide you with all the necessary details during the ordering process.
Yes, absolutely! Once your order has been shipped, we will provide you with a tracking number and relevant information. You can use this tracking number to monitor the progress of your shipment and estimate its arrival date.
Yes, we understand the importance of competitive pricing for our clients. We offer discounts for bulk orders based on the quantity and value of the products ordered. Please reach out to our sales team for more information and personalized pricing options.
At Affirma Distributors, we prioritize your satisfaction with our comprehensive return policy. You have 7 days from purchase to initiate returns. Contact our Customer Service team for damaged or defective items. Prior authorization is required for all returns. Return shipping is the customer's responsibility and is non-refundable. Refunds are processed upon receipt and inspection of returned items, typically to the original payment method.
We are always open to exploring new partnerships with reliable suppliers. If you have a product that aligns with our distribution model and meets our quality standards, please reach out to our procurement team. We will carefully evaluate your offering and determine if there is a potential collaboration opportunity.
We have a dedicated customer support team ready to assist you. You can reach out to us via phone, email, or through the contact form on our website. We strive to respond to all inquiries promptly and provide the necessary support to address your questions or concerns.
Yes, you must have a valid resale certificate and EIN to open an account with us.
It varies based on offer. Please refer to offer detail for leading time. Usually, all orders processed and shipped within 2-3 weeks of purchase.
Frequently Asked Questions
You can contact us through our contact page! We will be happy to assist you.