Return & Refund Policy
At Affirma Distributors, our commitment to your satisfaction is paramount, reflected in our meticulously crafted return policy. We endeavor to facilitate a seamless shopping experience while ensuring your peace of mind throughout.
7-Day Return Period: You have a generous window of 7 days from the date of purchase to initiate returns for eligible items.
Damaged or Defective Items: In the unfortunate event of receiving damaged or defective items, we stand ready to assist you promptly. Simply contact our dedicated Customer Service team within 7 days of receipt, providing a clear picture of the issue for swift resolution.
Authorization Process: For all returns, prior authorization is imperative. Reach out to our Customer Service team via email at wholesale@affirmadistributors.com or by phone at +1 516 244 3318 to initiate the return process efficiently.
Return Shipping for Domestic Customers: Please note that return shipping costs are your responsibility and are non-refundable. In the event of a refund, the return shipping cost will be deducted accordingly.
Refund Procedure: Refunds are processed upon receipt and inspection of the returned product, typically issued to the original payment method. If necessary, store credit may be provided for your convenience.
Should you have any inquiries or require clarification regarding our return policy, please do not hesitate to reach out to us. Your satisfaction remains our utmost priority.